Privacy Policy

1. Introduction

This Privacy Policy describes how iFix Go collects, uses, stores, and protects data provided by customers and visitors to our website and service channels. By accessing our services, you agree to the practices described here.

Our commitment is to protect the security and privacy of your information, respecting the General Data Protection Law (LGPD).

2. Information We Collect

We only collect the data necessary to perform our services and communicate with you. This includes:

• Name and contact information (RG, CPF or CNPJ)
• Data of the device to be repaired (model, serial number, IMEI)
• Address for service or collection
• Proof of payment when applicable
• Service history with iFix Go

We do not request sensitive information such as personal documents unless strictly necessary for issuing an invoice or for the security of the process.

3. How We Use Your Data

We use your data for:

• Customer service and technical support
• Scheduling visits and equipment pickup
• Issuing tax documents
• Contacting you regarding quotes, diagnoses, or service updates
• Service guarantees and post-service support
• Improving the user experience on the website and digital channels

4. Information Sharing

Your data is not sold or shared with third parties, except:

• Legal and tax obligations
• Suppliers who assist in part of the process, always under confidentiality and for a limited purpose
• Authorities, when legally required

5. Data Protection and Storage

iFix Go adopts technical and administrative measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Information is stored securely and only for the time necessary to provide services and fulfill legal obligations.

6. Data Subject Rights

You can request at any time:

• Access to your information
• Correction of incorrect data
• Deletion of data when permitted by law
• Revocation of consent

To exercise your rights, simply contact us through our official channels.

7. Cookies and similar technologies

Our website may use cookies and analytics tools to improve your experience and understand how visitors use our services. You can manage cookie permissions in your browser.

8. External links

Our website may contain links to third-party websites. iFix Go is not responsible for the content or privacy policies of these websites. We recommend that you review these terms when accessing them.

9. Policy Updates

This policy may be updated periodically to reflect improvements and legal changes. The most recent version will always be available on the iFix Go website.

10. Contact

For questions, requests, or clarifications regarding this policy, you can contact us through the official iFix Go customer service channels.

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